Does AlsSports.com offer free shipping?

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Yes! We offer free shipping to the contiguous United States on orders over $75. Orders being shipped to Alaska and Hawaii do not qualify for free shipping.

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Does AlsSports.com price match?

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Yes! If you find an identical product on another retailer's website we will not only match their price, but we will beat it by an additional 5%. Click Here for more details on our price match policy

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What if my size is not on the website or is out of stock?

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We update our website's inventory every day. If the item you are looking for does not appear then we do not have the item in stock. While it may not be in stock on our site be sure to and we will do everything possible to special order the item for you!

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Where is AlsSports.com located?

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AlsSports.com is located in the heart of the Wasatch Mountains in Northern Utah. If you're even in Logan be sure to check out our retail store at 1617 North Main Street, Logan Utah. Back to the Top
 

How do I return an item to AlsSports.com?

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Please refer to our return policy and take a look at our Return Merchandise Form. We accept returns on all un-used merchandise within 60 days of the purchase date. We do not accept returns on used merchandise..

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Who pays the return shipping and handing?

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The customer is responsible for all return shipping costs. However, if we have made an error in shipping your order we will cover all shipping costs.

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What if I received defective merchandise?

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If you have received a defective item please contact us immediately! Defective merchandise should be sent back accompanied with a Return Merchandise Form and your receipt. Some manufacturers require that the defective merchandise be sent back to them directly. Please contact us before returning any defective merchandise..

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What gear is considered non-returnable?

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Any gear that has been used in completely non-returnable. Make sure to try on your shoes or other gear on a carpeted surface before use. Make sure to keep the packaging in good shape. If the merchandise is not in a re-sellable condition we will not accept a return and will not issue a refund.

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What happens if the order I placed is out of stock?

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Sometimes our website does have inventory discrepancies. If the order that you placed is out of stock we will notify you immediately and will cancel the order.
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How long do returns take to process?

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Please allow at least 3-5 business days once the shipment returns to us to process your return and issue you a refund. Usually shipping takes about 3-6 business days to return to us. Once we receive the merchandise we will process the return.
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Which companies are used for shipping?

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United Parcel Services (UPS) is our primary shipping carrier. We also offer USPS Priority Mail as another option. All shipments to APO and PO Box addresses will be shipped via USPS Priority Mail. Please view our shipping policy for more details.
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Will I receive a shipment notification?

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As soon as your gear ships you will receive a shipment notification email with tracking information!
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How long does shipping usually take?

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Shipping usually takes 3-6 business days. We are located in Utah so shipments to the East Coast usually take around 5 business days to arrive. Most orders are shipped within 24 hours.
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Does AlsSports.com ship internationally?

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Yes, we do ship internationally! Please view our international shipping policy for more information on international shipping and for a list of brands that we can't ship internationally.
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How long does shipping usually take?

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Shipping usually takes 3-6 business days. We are located in Utah so shipments to the East Coast usually take around 5 business days to arrive. Most orders are shipped within 24 hours.
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Which brands are not allowed to be shipped out of the United States?

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Due to policies that we have with certain vendors there are brands that we can not ship out of the United States. Below is a list of brands that we cannot ship internationally.

• Arc'teryx
• Asics
• Bell
• Black Diamond
• Bonfire
• Burton (includes RED, Gravis, Anon, and Analog)
• Cascade Designs (includes MSR, Platypus, Sealine, and Thermarest)
• Forum
• Foursquare
• Fritschi
• Full Tilt
• Giro
• K2
• Line
• Marker
• Nixon
• Oakley
• O'Neill
• Petzl
• Polar
• Reef
• Ride
• Salomon
• Thule
• Tubbs

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What is AlsSports.com's Privacy Policy?

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Nobody likes when their personal information is given away! We do not rent, sell or share any of your personal information with anybody. Please refer to our Privacy Policy (LINK) to review the details on how we collect and use your personal information is used.

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