WHERE TO START
Items purchased online may be returned for a refund up to 60 days following the date of purchase. Refunds are issued through the original method of payment. Please call to obtain a Return Authorization number at (435) 538-1228 or toll free at (855) 538-1227. Place the return authorization number on both your receipt and Return Merchandise Form. For customers who have purchased items through Amazon, you will need to sign in to your Amazon account and request a return through them.
RETURNS MECHANDISE FORM
Please click here to fill out a Return Merchandise Form before shipping your gear back to us. Make sure to include your original receipt or your original email order confirmation as well as a completed Return Merchandise Form(Click Here for a Return Merchandise Form)
CONDITION OF RETURN MERCHANDISE
Returned merchandise must be sent back in original and unused condition. If merchandise is not in re-sellable and unused condition, we will ship the merchandise back to you at your expense, and will not issue a refund. All items must be free of any dirt, hair, fur, or other debris. Make sure to try on all footwear on a clean carpeted surface in order to avoid accumulation of any dirt, hair, fur, or other debris.
PACKAGING YOUR RETURNS
Make sure to properly package the merchandise you are returning. Do not place tape on the original shoe box when returning shoes. Merchandise must be in exact original packaging with all tags attached. Damaged retail packaging will result in denial of return. Please re-use the original shipping materials to properly package your merchandise and to help reduce waste. Allow 4-5 business days for the processing of your return.
RETURN SHIPPING COSTS
Customers are responsible for all return shipping costs. When returning merchandise we suggest that you obtain tracking information and sufficient insurance in case your gear gets lost in transit. Original shipping costs are non-refundable. All orders are subject to a 15% restocking fee, up to a maximum of $10.00.
If you feel that any item you have received is defective please contact us for assistance in your item’s warranty. Alssports.com sells products that are guaranteed by their respective manufacturer’s warranty. You will be instructed to contact the manufacturer of your merchandise and provide them with information concerning the item’s defect. At their discretion, they will replace, repair, or reimburse your merchandise. We are happy to assist you in this process but most warranties are to be addressed directly through the manufacturer, not us. Please contact us with any additional questions concerning defective merchandise.
Weight-rated climbing equipment is non-returnable. This includes carabiners, belay devices, quick draws, leashes, cams, etc. Accessory cord, webbing, or any other bulk item that is cut to size is also non-returnable.
PLEASE SHIP RETURNS TO:
1617 N Main St
Logan UT, 84341